A number of Pets at Home stores have displayed dead and diseased fish and sold animals without performing health checks, claimed the BBC 1 programme Watchdog in a broadcast on June 18 2015.
The TV show carried out an undercover investigation within the retail chain’s stores, focusing on a number of animal welfare issues including the advice given by staff members to customers. It was Watchdog’s second visit to the retail giant, following a report in 2012.
Pets at Home CEO Nick Wood hit back at the claims. In a statement published on the company’s website he said: ‘We have been at the forefront of pet welfare for nearly 25 years and our number one value is ‘Pets before Profit’. That’s what drives us; nearly all of us are pet owners, we all love pets, and we are constantly challenging ourselves to find new ways to get better.
‘We have looked in detail at every single claim put to us by Watchdog, which are misleading and in many cases simply wrong.
‘But viewers don’t have to take my word for it. Our stores are open every day and our colleagues will be happy to explain the care we provide for our pets. You don’t need to go undercover; it’s in full view for our customers to see because we have nothing to hide and plenty to be proud of.’
For more information on Watchdog’s broadcast click here.