CoronavirusIndustry News

Pet Place outlines social distancing measures

Pet Place has outlined the social distancing measures it has implemented across its estate to ensure the health and safety of its staff and customers in light of the pandemic. 

The retailer revealed it has now installed an automated system that controls the number of customers in-store at any time, and only allows a customer to enter when another has left.

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This enables more staff to greet customers and explain the new in-store measures. Staff will also work to control the flow of foot traffic and redirect customers when necessary.


Pet Place has introduced a hygiene station near the entrance, while trolleys will be disinfected after every use. High contact areas will be cleaned hourly, and hand sanitiser will be provided to staff and customers. 

Customers are currently encouraged to shop alone where possible, and not bring their pets in-store. The group’s play park, coffee bar and cinema for dogs are also currently closed to the public.

In addition, customers are being asked to deposit their trolley at the till and step back to allow items to be scanned safely. Only card payments are accepted at this time. 

Managing director, Sion Pritchard, said: “We have been in operation throughout the lockdown period, safely managing to provide customers with essential pet food and supplies through our online platforms and click and collect.

“As we have phased in the reopening over the past few weeks, there has been significant investment in bringing about measures that ensure the safety and wellbeing of people entering and leaving the store, and while shopping.”

She added: “Our personal services such as harness fitting and the self-service dog wash are still closed, but we are otherwise fully operational with strict distancing measures in place.

“We look forward to welcoming customers back to our stores and please ask them to adhere to the new rules for their safety and that of our team.”

News of the reopening comes only weeks after Pet Place announced it had secured a £1m Coronavirus Business Interruption Loan Scheme (CBILS) loan from Lloyds Bank in efforts to support its growth and presence. 

The funds enabled the retailer to expand its online activity and relaunch its website. It is also using the funds to increase the availability of certain product lines and pay its suppliers during the ongoing crisis. 

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