Pooch & Mutt, the maker of natural health food for dogs, has been accredited with the Gold Trusted Merchant award from Feefo, an independent customer review provider.
Feefo produces honest consumer-generated ratings and reviews for companies such as The White Company and Expedia.
To receive a Gold Trusted Merchant award, Pooch & Mutt needed to display an average Service Rating of between 95 percent and 100 percent. Pooch & Mutt’s customers have shown their appreciation of the company’s high levels of service by providing a 99 percent rating.
The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback.
Samantha Southwell, head of Communications for Pooch & Mutt, said: “We are so pleased to have won the Gold Trusted Merchant award from Feefo. It highlights how much we value and respect our customers. With over 58,000 fans on Facebook, it is clear our customers are just as passionate about our products as we are!”