Pets Corner plans to invest £9m over the next three years in new stores and rolling out over 60 of its pet grooming spa, Dogwood.
The company also reported that over 98 percent of its sales are attributed to its network of 149 stores, rather than online.
Reporting on its financial highlights for the year ending September 2017, the privately-owned business revealed its sales were up 5.7 percent with an earnings before interest, taxes, depreciation and amortisation (EBITDA) figure of £6.2 million.
December sales were also up on the previous year at 8.7 percent.
CEO at Pets Corner, Dean Richmond, said: “In the last three years our like-for-like sales have performed three times better than our close rivals. We are not embarrassed to say that we don’t rely on cutting the price and quality of products to drive sales. Instead, we look to offer our customers better value by giving them a product that will work better and last longer.
“This is backed up by the expert knowledge of our staff, who are all classroom trained in our academies across the country. It is fair to say that in a world where online shopping is increasingly important, there is still a place for businesses on the high street and via retail outlets where service still matters. This is particularly true in the case of Pets Corner where we pride ourselves on an exceptional customer service experience and a no-quibble 100% satisfaction guarantee.”