In any practice, missing a call from a client, or potential client, can have a negative impact on the reputation of the practice and potentially on the health and welfare of an animal.
Last year, in response to the growing number of practices needing outsourced support to help with busy periods, the BVA sought a provider to offer preferential telephone answering services to members.
Tim Keen, BVA relationship marketing manager, explains “Working with the Member Services Group we chose a number of companies to invite to tender and after a thorough selection process we have awarded the contract to Moneypenny.”
Stephanie Vaughan-Jones commented: “We are really proud to have been chosen as an exclusive provider to members of the British Veterinary Association. We look after the telephone calls for a growing number of veterinary practices and pride ourselves on our personal approach to meeting their specific needs. This partnership further demonstrates our commitment to providing the excellent client service required by practices across the country.”
More information about the new member benefit is available at www.bva.co.uk/moneypenny or call 0333 202 1005.