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Pets at Home partners with OneStock in customer experience reshuffle

Pets at Home has enlisted the professional services of OneStock, an Order Management System (OMS) provider, to unify its customer shopping experience.

OneStock’s OMS was chosen by the pet retailer to create a “fast and flexible delivery and collection service”. 

To fulfil this, the company will offer a one-hour click and collect service by unifying supply chain operations.

Chris Holyland, group digital director at Pets at Home, said: “Improving our customer convenience sits at the heart of this initiative, giving our customers fast, flexible collection and delivery options and putting control in their hands, all of which is key to our success. 


“We know our customers love to collect their orders from our stores, and improving the collection experience through the launch of same-day one hour click and collect will help us meet customer expectations.”

OneStock aims to fully implement the process within six months, allowing consumers to “check local stores” to view which products are in stock.

Romulus Grigora, CEO at OneStock, added that the OMS is becoming central to “every retailer’s IT system” and its use will transform Pets at Home into “a best-in-class online proposition”.

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