Animal welfare charity Blue Cross has introduced a new course to help those in the pet industry deal with difficult conversations regarding pet loss.
Entitled ‘Introduction to Pet Bereavement Support Skills’ the new course will be available online for those working in the industry, taking two hours to complete.
A Blue Cross spokesperson said: “The course is aimed at those in the pet sector who may be faced with difficult and sensitive conversations around pet loss with customers who may in distress after the loss of a much loved animal. Handling pet loss is now an essential trained skill needed within vet practices for the RCVS Practice Standards Scheme accreditation.”
Blue Cross’s online course is split into five ‘key areas’:
- Empathy vs sympathy
- Communicating with active listening skills
- Open questions
- Face-to-face emotional support, telephone support, email support and other written communication
- How to support yourself, importance of self-care and useful contacts
The new course will cost £35 and is designed to complement the charity’s eight week course on the same subject for more in-depth training.