Customer Satisfaction

This coverage explores customer satisfaction and its impact on the UK petcare trade. Pet Gazette reports on strategies, tools, and case studies that help retailers, wholesalers, and service providers strengthen customer relationships and improve service standards. Coverage includes business insights into loyalty, consumer feedback, staff training, and digital engagement, as well as analysis of how satisfaction levels influence repeat business, brand reputation, and long‑term growth. Insights are tailored to trade professionals aiming to enhance customer experience in an increasingly competitive market.

Mar- 2025 -

17 March

Retailers

Fold Hill Foods acquires Brambles Pet and Wildlife

Fold Hill Foods Ltd, a UK-based pet food manufacturer, has acquired Brambles Pet and Wildlife Ltd from founders David and Gail Tracey for an undisclosed sum. The transaction was completed on 14 March 2025, marking a significant milestone in Fold Hill’s growth strategy. Brambles, known for its wildlife products, will…
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Nov- 2024 -

27 November

Retailers

Pets at Home HY PBT up 14% to £54.5m

Pets at Home has revealed that its underlying profit-before-tax rose 14.1% to £54.5m for the half year ended 10 October 2024. The retailer stated that this was supported by the strong growth in its vet group, with retail impacted by the slower sales growth. Alongside this, its total group revenue…
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Jul- 2023 -

19 July

Features

Four ways pet insurance providers can benefit from customer reviews

With the recent news that almost half of pet owners don’t have insurance due to the rising cost of living, customer reviews are a way to set yourself apart from other providers in an increasingly competitive market. We’re in a time where consumers are largely online, rarely making a decision…
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Oct- 2020 -

20 October

Business

Swedencare acquires Nutravet UK

Swedencare has acquired 100% of one of the UK’s leading animal health companies, Nutravet. Founded by Matthew Shaw in 2008, Nutravet adopts an “exclusive-to-vet” sales strategy with more than 2,200 veterinary clinics and animal hospitals as direct customers. Its product portfolio covers most therapy areas in addition to pet dental…
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Jul- 2020 -

15 July

Features

How is Covid-19 changing the way pet care retailers sell?

The pet industry is facing an unprecedented challenge as retailers look for ways to meet demand for essential items during the lockdown period. With store closures putting further pressure on online operations, how can pet care retailers manage to service customers safely and responsibly? Optimising stock deployment The latest official…
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Jul- 2017 -

17 July

Current Affairs

Bestway Wholesale welcomes new sales director

Tony Holmes has been appointed Sales Director of Bestway Wholesale. He will take full control of sales operations, covering pet, retail, catering and foodservice. The past year has seen the company return to good profit and EBITDA growth after a sustained period of investment in the financial year 2015/16. The…
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