Features

Nov- 2018 -

12 November

Getting ready for the seasonal change

Retailers! Don’t get caught out by the common mistakes made as the seasons change. As the year progresses as do the buying habits of your customers. It is that age old balance between enough stock to meet demand and not leaving yourself with items you, at best have to leave…

Oct- 2018 -

31 October

Swipe right to borrow my pet

It seems in 2018 there is nothing that cannot be obtained with the swipe of a smartphone or click of a mouse. The hustle and bustle of London and other large cities has led to the rise of the ‘gig-economy’ – app-driven services, odd jobs, and deliveries on-demand – seeing…

22 October

Regulating the sale of pets online

Online purchases are naturally approached with caution and any avid online shopper knows to be wary of individual sellers and their authenticity. Buyers become much more vigilant when it comes to high ticket items to lessen the risk of losing out monetarily, but the general public may not hold sentient…

11 October

Don’t let pets get fired up during fireworks

The firework season can be a stressful time for the nation’s pets with approximately half of the UK’s dog population thought to have a problem with loud noises. Signs that dogs find fireworks challenging include trembling, shaking, seeking owner support and cowering to hide behind furniture, barking excessively and trying…

3 October

Selling in the pet industry

Selling products and services in the pet industry has seen a huge boom in recent years. Owners are reporting that they see their pet as a member of the family and their shopping habits have changed to match that. Health and welfare often out competing price when it comes to…

1 October

A day in the life: Richard Fare of Bamfords Top Flight

So, what’s your average day? Like most people, I set my alarm for about 7am and then ignore it for about 30 minutes till I have to get up. The morning then begins with a greeting from our two cats, Pepe and Penelope, jumping at the glass door waiting for…

Sep- 2018 -

26 September

Complaint resolution

The chances are, as a store or business owner, product or service supplier, you will at some point find yourself with an unhappy customer. When it’s your pride and joy, it can often feel a little personal. Complaints can take many forms. A letter, an angry face shouting at you…

24 September

PFMA: Nicole Paley discusses multicat households

As a nation, the British have a real love of cats. The PFMA’s latest research shows there is a total of eight million cats in the UK. Of that total, just over a third of owners have two or more cats. Without doubt, there are many benefits to having two…

14 September

Measom Freer: A day in the life

DESCRIBE YOUR AVERAGE DAY “On an average day I’m up at about 6.30am. I need to have a cup of Earl Grey tea – that’s essential! Then I get the kids ready and off to school and make sure the rabbits have been fed and cared for. I go to…

4 September

PIF boss Nigel Baker gives his opinions on licensing

We live in a strange and unpredictable world. As of January 2017 the Nuclear or Doomsday clock was set at two and a half minutes to midnight, due to the rise of ‘strident nationalism’ worldwide; the United States’ President, Donald Trump’s, comments over North Korea, Russia, nuclear weapons and the disbelief in…