Consumers’ right to 30 day refund becomes law

New protection for consumers has come into force under the Consumer Rights Act.

Anyone who purchases faulty goods will be entitled to a full refund for up to 30 days after the purchase is made.

Previously consumers were only entitled to refunds for a ‘reasonable time’. There is new protection for those purchasing digital content too such as films, music and eBooks.

If found to be faulty, the consumer will be entitled to a full refund or a replacement. This also covers second-hand goods when bought through a retailer.

The Consumer Rights Act says that goods:

• Must be of satisfactory quality, based on what a reasonable person would expect, taking into account the price
• Must be fit for purpose. If the consumer has a particular purpose in mind, he or she should make that clear
• Must meet the expectations of the consumer