Veterinary
Which?: Owners face ‘David and Goliath battle’ resolving vet complaints
Which? found the third most common issue was the quality of care (23%), followed by customer service (22%), not being given the relevant information (16%), being charged the wrong price (11%) and the vet or vet practice making a mistake (11%)
Pet owners are facing a “David and Goliath battle” in order to resolve vet complaints as the current system is “designed to protect vets”, according to Which?.
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