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Tesco launches new pet phone-line

Tesco Bank has launched a free telephone helpline in a bid to help prospective cat and dog owners choose the right pet for them.

The phone-line – which is completely free to all Tesco Clubcard holders – will help pet owners choose the right breed for them and provide helpful advice on the first few weeks of pet ownership.

This new services has been launched in response to a survey of pet owners which shows that eight out of ten new pet owners found the early days with their pets challenging and almost half said they did no research to help them resolve these challenges.

Additionally, almost a third of pet owners did no research prior to buying or adopting their pet, leading to one in ten owners saying they might not pick the same pet again.

The phone line will offer completely free and confidential advice from registered vet nurses on things like picking the right breed of cat or dog, and how to get your home ready for the new arrival.

David McCreadie, managing director of Tesco Bank, said; “A bit like having a baby, deciding to own a pet is a life changing decision, and one that needs to be thought through thoroughly. What’s surprising is that new pet owners tend to make this decision quickly, and might not always have the time to research their choice.

“To help our customers during this time, we have launched a completely free phone line which they can turn to for advice. We see it as an essential little help to surviving the new arrival!”

Dr Mark Evans, veterinary surgeon and TV presenter, added; “Cats and dogs can enhance our lives in so many ways. So, they deserve the best in return.

“Making sure they stay happy and healthy is not a given. It is up to us to ensure they get the most out of their lives and that’s a big and serious responsibility. It takes time, effort and money.  But, get it right and the rewards for them, and us, are huge.

“Choosing the most appropriate kind of pet and then the right individual is crucial.  And, the care, nurturing and guidance you give them in the early days, weeks and months – as their minds and bodies develop and grow – is absolutely critical to success.

“Well done to Tesco for supporting would-be owners to become great pet pawrents!”

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