This coverage explores customer retention and its importance for petcare businesses across the UK retail and supply chain. Pet Gazette reports on strategies that help independent shops, national chains, wholesalers, and service providers build loyalty and maximise lifetime customer value. Coverage includes news, business insights, and case studies on loyalty schemes, personalised services, digital engagement, and subscription models, as well as analysis of how changing consumer expectations affect retention. Insights are tailored to trade professionals seeking sustainable growth and repeat business in a competitive market.