Butternut Box wins customer service award
The company said that “putting customer experience first is a top priority for the team”
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Fresh dog food company Butternut Box has won the European Contact Centre and Customer Service Award for best customer engagement approach.
Butternut Box is a dog food subscription service started with the philosophy that “dogs deserve better”.
Made with “human” ingredients, all Butternut Box meals are created with a balance of vitamins and minerals for dogs of every age, with no nasties, no grains and no harsh temperatures, and delivered straight to customers’ doors.
The company said that “putting customer experience first is a top priority for the team”.
Harriet Treadwell, head of customer love, said: “We always do our best to truly show genuine care and compassion for our customers. Dogs are a huge part of their families and being pet parents ourselves we really empathised with Stuart and Ruby when we heard the news.
“We know it’s so important to provide a human touch when it’s needed most, and we’ll always show kindness in every situation. It’s what makes us so passionate about what we do.”
